Refund policy

Last updated 10 September 2026.

Draft. Consumer law in your market may give buyers stronger rights than this policy does — have it checked before going live.

Revisions come first

If the song is not right, the fastest fix is usually not a refund. Reply to your delivery e-mail and tell us what missed — a mispronounced name, the wrong mood, a genre that does not suit them — and we will produce it again at no charge. There is no limit on reasonable revision requests.

When we refund

We refund in full if:

we cannot deliver your song at all;
we deliver substantially later than promised and you no longer want it;
you have asked for a revision and the result still does not work for you.

Ask within 30 days of delivery. Write to support@mygiftsong.alohafrica.com with your order number and tell us what went wrong.

When we may decline

Because each song is produced to order and is unique to you, we may decline a refund where the song matches the brief you submitted and you have not given us a chance to revise it. We may also decline where an order breached our terms.

How refunds are paid

Back to the card you paid with, through Stripe. It usually reaches your account within 5–10 working days, depending on your bank.

Cancelling before delivery

If you change your mind before the song is delivered, e-mail us and we will cancel and refund it, provided production has not already finished.

Need help with an order? support@mygiftsong.alohafrica.com or track it here.